Storm claims versus wear and tear, defective work, storm-chaser scams, common mistakes, disputes and the official bodies to contact in each state.
Roofing problems usually show up at the worst moment: water through the ceiling after a storm, an insurer that calls the damage wear and tear, a contractor who took a large deposit and stopped answering, or a new roof that leaks at the flashings a year later. Knowing which body handles which problem saves weeks.
Start with the guide to roofing problems and where to get help, which maps each type of dispute to the right regulator, tribunal or ombudsman. Then read the guide that matches your situation: storm damage versus wear and tear, taking a roof claim to AFCA, defective roofing work and statutory warranties, door-knockers and storm chasers and common roof replacement mistakes.
This section explains processes and official sources. It is general information, not legal advice. For a large or complex dispute, speak to the relevant regulator first and consider a lawyer or a community legal centre.
Problems, Claims and Official Sources
The warranties that protect homeowners against defective re-roofing and cladding in Australia, how long they last by state, and the step-by-step process to get defects rectified.
Problems, Claims and Official Sources
How to challenge a home insurer's decision on a roof or storm claim in Australia, from internal dispute resolution to AFCA, with timeframes, evidence and a worked example.
Problems, Claims and Official Sources
The most common and expensive mistakes Australians make when replacing a roof or cladding, from missing sarking to unlicensed contractors, with illustrative costs and how to avoid each.
Problems, Claims and Official Sources
Which body handles a leaking new roof, an unfinished job, an unlicensed roofer, a denied storm claim or a door-to-door scam in each Australian state, and the steps to take first.
Problems, Claims and Official Sources
How door-to-door and post-storm roofing sales work in Australia, the Australian Consumer Law rules for unsolicited agreements, the 10 business day cooling-off period and reporting options.
Problems, Claims and Official Sources
How Australian home building insurers decide whether roof damage is a covered storm event or excluded wear and tear, what evidence helps, Code of Practice timeframes and repair-or-replace decisions.
